Dillon Homes
Effective Date: April 08, 2027
At Dillon Homes, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, including our website, communications platforms, and any related tools or features (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
– Contact Information: Name, email address, phone number, and mailing address.
– Business Information: Company name, job title, and project-related details you voluntarily provide.
– Usage Data: Information about how you interact with our Services, including pages visited, features used, and timestamps.
– Communications Data: Records of messages, inquiries, or other communications you send to us.
– Device and Technical Data: IP address, browser type, operating system, and similar technical identifiers when you access our Services online.
– Calendar and Scheduling Data: When you choose to connect your Google account, we access appointment details — including event titles, dates, times, and attendees — solely to sync bookings across our web and mobile applications. We do not access any Google data beyond what is required for this purpose.
We collect this information when you:
– Fill out a form or request information
– Contact us via phone, SMS/text message, email, or chat
– Schedule an appointment or consultation
– Use any interactive features of our Services
2. How We Use Your Information
We use the information we collect to:
– Respond to your inquiries and fulfill service requests
– Send you updates, appointment reminders, and relevant notifications
– Communicate with you via phone calls, SMS/text messages, and email
– Sync and manage appointments across our web and mobile applications via Google Calendar
– Enable our AI-powered answering service to respond to inbound inquiries and new leads on your behalf, 24/7
– Enable our AI-powered answering service to respond to inbound inquiries and new leads on your behalf, 24/7
– Improve and personalize our Services
– Comply with applicable legal obligations
– Protect the security and integrity of our Services
3. SMS and Text Message Communications
By providing your phone number and opting in to receive SMS/text messages, you consent to receive text messages from Dillon Homes related to our Services, including but not limited to:
– Appointment confirmations and reminders
– Service updates and status notifications
– Follow-up communications and support
– General business-related communications
Message and data rates may apply. Message frequency may vary.
To opt out of SMS communications at any time, reply STOP to any text message you receive from us. After opting out, you will receive a one-time confirmation message, and no further messages will be sent unless you re-enroll.
To request help or more information, reply HELP to any text message, or contact us directly using the information provided in Section 9 of this policy.
Dillon Homes does not share your phone number or SMS opt-in data with third parties for their own marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
– Service Providers: We may share information with trusted third-party vendors who assist us in operating our Services. These currently include: Twilio (SMS and voice message delivery), VAPI (AI-powered voice and answering services), and Google (calendar and scheduling integrations). These parties are contractually obligated to protect your information and use it solely to provide services on our behalf. None of these vendors are authorized to use your data for their own marketing or advertising purposes.
– Legal Requirements: We may disclose your information when required by law, regulation, or valid legal process.
– Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
– Protection of Rights: We may disclose information when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
We do not share your SMS opt-in status, phone number, or consent data with third parties for marketing or promotional purposes.
Your Google account data is accessed only to provide calendar and scheduling features within our platform. It is not used for advertising, profiling, or any purpose beyond appointment management, and it is never shared with any party outside of the platform.
5. Third-Party Technology Integrations
We use the following third-party platforms to deliver core features of our Services. Each is bound by their own privacy standards and our data processing agreements:
– Google (Calendar API): We integrate with Google Calendar to sync appointment data when you connect your Google account. Your use of Google’s services is also subject to Google’s Privacy Policy. You may revoke our access to your Google account at any time through your Google Account settings at myaccount.google.com.
– Twilio: We use Twilio to send and receive SMS messages and phone calls on our behalf. Your phone number and message content are transmitted through Twilio’s platform in accordance with their privacy and data handling practices.
– VAPI: Our optional AI-powered answering service is delivered through VAPI. When you interact with this service, your voice and conversation data is processed by VAPI to generate responses. Calls handled through VAPI may be recorded and/or transcribed for quality and service improvement purposes. You will be notified at the start of any AI-assisted call.
We do not allow any of these providers to use your personal information for purposes other than providing the services described above.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, or comply with applicable legal obligations. When your information is no longer needed, we will securely delete or anonymize it.
7. Data Security
Dillon Homes implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have the right to:
– Access the personal information we hold about you
– Request correction of inaccurate or incomplete information
– Request deletion of your personal information, subject to certain legal limitations
– Opt out of marketing communications at any time
– Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information in Section 9 below. We will respond to your request within a reasonable timeframe.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Dillon Homes
44 Haywood CT,
Little Rock, AR, 72223
Phone: (501) 650-4180
Email: info@dillonbuilds.com
Website: www.dillonbuilds.com
10. Changes to This Privacy Policy
Dillon Homes may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Effective Date” at the top of this document. We encourage you to review this policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.
11. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
This Privacy Policy applies to all Services provided by Dillon Homes and is intended to meet applicable legal requirements and industry standards, including those related to electronic and SMS-based communications.